FAQ
Main questions
How do I reach out to you if I have questions or problems with my order?
You can email us at: info@goodevas.com or call us on +1 302 266 1412. You can also message us via chat on the website.
How can I return/exchange the goods?
Please, email us at info@goodevas.com and describe your problem. Our customer support will contact you to resolve the issue within a few hours.
How can I subscribe to your newsletter?
You can subscribe to our newsletter while placing the order. Select 'Email me with news and offers' under the email section.
Orders, Shipping and Refunds
Where can I buy Goodevas products?
We have a few official sales channel:
Official web store: goodevas.com
Etsy store: etsy.com/shop/GoodevasKids
Amazon store: www.amazon.com/stores/GOODEVASLLC/Homepage/page/1E61BB2D-9F11-4E8D-B969-5C5DF49FE371
Walmart store: www.walmart.com/c/brand/goodevas
How can I place an order?
Add items you want to buy to the cart clicking the “add to cart” button. Then find a check out page on the right top of the page. Choose the payment option, fill in the details. Select the shipping service and pay for the order.
Will I be charged any extra fees?
Customs fees and additional import duties are included in the prices for next countries:
1. United States of America
2. The United Kingdom
3. European Union members.
Attention! Customs fees and additional import duties are not included in the prices or shipping costs for customers from Australia and Canada.
How to apply a discount code?
1. Place the items you want to buy in your shopping cart.
2. While proceeding to the checkout, enter the Promo Code in the field provided.
When will my order arrive?
All information about the shipping is available from the link: https://goodevas.com/pages/shipping-info
How can I return my order?
To initiate a return, you can contact us at info@goodevas.com. According to our shop's policies, returning items incur no shipping costs.
Is it safe to share my credit card/debit card details while making purchases at Goodevas store?
Is it safe to share my credit card/debit card details while making purchases at Goodevas store?
What is the cost of delivery?
All information about the shipping costs is available from the link: https://goodevas.com/pages/shipping-info
Where do you ship orders from?
We have warehouses in the UK, Germany, and the US for quicker delivery to our customers.
Do you provide international shipping?
Yes, we can ship orders to the US, Canada, the UK, AU and European Union countries.
Questions about products
Are Goodevas toys safe for my child?
Are Goodevas toys safe for my child?
Where are products from Goodevas manufactured?
Goodevas is a Ukrainian company, and all our products are produced in Ukraine.
What age group are the Goodevas gym sets designed for?
The gym sets from Goodevas are suitable for kids aged from 6 months to 7 years old.
What age are the playhouses designed for?
The Goodevas playhouses are suitable for kids aged 1 to 7 years old.
Where can I find the assembly instructions?
The assembly instructions are included in the package. You can find the video tutorials on how to assemble our products on this page: https://goodevas.ca/pages/install-tutorial
Where do I keep my Goodevas gym sets?
We recommend covering the toys with a blanket when they aren’t in use. The products have to be protected from humidity and exposure to heat.
I lost/broke a part in the assembly. Can you help?
I lost/broke a part in the assembly. Can you help?
Are your toys suitable for outdoor use?
Our products are covered with linen oil and beeswax, which allows you to use Goodevas toys outside. If you would like to use it outdoors, please be aware of weather conditions like sun, rain, and others that can make usage time shorter, so it is only up to where you would like to use your product.